Refund & cancellation policy

Who this applies to

This policy covers orders placed with Riverside Burgers Inc. through riversideburgers.ca, the Riverside Burgers app, by phone, or in store at 688 Queen Street East, Toronto. Orders placed through Uber Eats, DoorDash or another delivery platform are covered by that platform's own policy — please contact their support first.

Cancelling an order

• Call us at +1 (416) 850-7026 as soon as possible. If the kitchen hasn't started preparing your food, we cancel the order and refund you in full.
• Once your food is being prepared we can't cancel it — everything is made fresh to order and can't be resold.
• If we have to cancel an order ourselves (for example, an item has sold out or we can't reach your address), you receive a full refund automatically.

Returns

Food is perishable, so we don't accept returns — and you never need to bring anything back to get a refund or replacement.

Something wrong with your order?

If an item is missing, incorrect, damaged, or not up to the standard you expect from us, tell us within 24 hours of receiving the order and include your order number (a photo helps). Depending on the situation we will:

• remake or replace the item,
• refund the affected items, or
• refund the whole order.

Refunds go back to the original payment method — we don't issue cash refunds for card payments.

Delivery problems

Deliveries are carried out by an Uber courier. If your order arrives very late or doesn't arrive at all, contact us and we'll investigate with Uber; undelivered orders are refunded in full. We can't refund orders that couldn't be delivered because the address or phone number given at checkout was incorrect or the courier couldn't reach you.

How long refunds take

We process approved refunds within 2 business days. Your bank or card issuer then takes 5–10 business days to show it on your statement. Points used on a refunded order are returned to your account, and points earned on it are removed.

How to reach us

• Phone: +1 (416) 850-7026
• Email: riversideburgerss@gmail.com
• In person: 688 Queen Street East, Toronto, Ontario

Please have your order number ready — it's on your confirmation page, in your account's order history and on your receipt.